All reservations will be confirmed by post or email. Until this occurs no booking has been made. A deposit of 40% of the final bill should be received no later than 5 days following confirmation of your booking. Full payment for your stay should be received no later than 56 working days prior to your arrival. A deposit of £100 will also be required at the time of booking to cover any damage that may be incurred to the property during your stay. It will be refunded within 31 days following your departure, assuming there is no damage to the property or a loss of keys. If keys are taken on your departure from the cottage, we will deduct £50 from your deposit to cover the cost of replacement keys and the inconvenience.
On the rare occasion when damage occurs, by negligence or a deliberate action taken by a guest, which directly or indirectly causes loss to St John’s Cottage, the guest agrees to indemnify such losses and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.
St John’s Cottage operates a non-smoking policy throughout the cottage. Guests are welcome to smoke in the gardens, although cigarette stubs should not be discarded outside. In the event of a breach either of the aforementioned policies, St John’s Cottage will levy a charge for laundry and additional cleaning to the final bill and any damage caused as a result. An approximate charge of £100 will be deducted from your deposit. Also we do allow pets in the cottage.
We reserve the right to decline any booking for any reason and will refund any monies paid.
When a reservation is made, by telephone or by email and accepted, a contract exists between the Guest and St John’s Cottage. If for any reason the reservation is cancelled, in full or in part, a breach of contract exists. St John’s Cottage reserves the right to cancel a booking on any grounds it feels are necessary and will honour no liability by doing so.
Cancellations giving 56 days notice* will have deposits returned in full, less 50% for administration costs. For shorter periods of notice, St John’s Cottage retains all deposits to cover administration and any resulting loss of business.
*PLEASE NOTE: except Christmas week where we require at least 72 days notice.
Late Cancellations – where notice of cancellation is received within 14 working days of the first reservation date, the following conditions apply. St John’s Cottage will make every effort to re-let the accommodation, and therefore reduce the likely losses for the Guest.
If at the end of the reservation period, despite the efforts made by St John’s Cottage the cottage is not re-let, then St John’s Cottage is entitled to claim damages which reflect the losses incurred as a result of the cancellation. This is the value of the reservation; less any re-let value achieved and deposits already paid.
Terms, Conditions, Contracts and Disputes are determined under English Law. St John’s Cottage ‘closes’ for arrivals at 7.00 p.m. unless by prior agreement, at which time outstanding reservations are assumed to be non-arrivals. Non-arrivals are ‘late cancellations’.
The latest check out time is 10.30 am, unless an alternative time has been arranged with the cottage manager. Late check-out will incur a charge equivalent to the previous days rate.
We would suggest that guests consider the merits of insurance cover that includes a cancellation risk.
Full payment must be received within 56 days (8 weeks) of arrival date otherwise reservation will be deemed cancelled.